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E-shop terms and conditions

Terms and Conditions of Sale of Valga Museum's Online Store

These terms apply to Valga Museum (hereinafter referred to as the SELLER) and the Customer (hereinafter referred to as the BUYER) in the online store at www.valgamuuseum.ee/e-pood

Purchase-sale order agreements for goods ordered by the Buyer are considered concluded after the order has been placed by the Customer and the order confirmation has been received from the Seller.

Shopping Cart and Order Submission

Select the desired goods and add them to the shopping cart. The shopping cart displays all selected goods and their costs, allowing for adjustments if necessary. To purchase, confirm your order, fill in the necessary details for delivery, and choose the appropriate delivery method (the final delivery cost can be seen in the cart when selecting delivery).

The order confirmation will be automatically sent to your email address after confirming the order. It must be paid within 3 days, including the order number in the transfer.

The goods will only be dispatched after the order has been paid for. If the order is not paid within three days, the order will be canceled.

Orders placed in the online store are processed on business days (Tue-Sat from 10:00-18:00). If the order is placed after Saturday at 15:00, the order will be processed the following Tuesday.

Price Information and Payment for Goods

The prices of the products sold in the online store are indicated in euros. Prices include VAT. The prices of goods may change without prior notice.

You can pay for goods using the following payment methods:

- Via the Maksekeskus bank link: Swedbank, SEB, Luminor, LHV, Coop Bank
NB! When paying by bank link, be sure to click the "Return to Merchant" button on the bank's page. Payments are mediated by Maksekeskus AS. Payment is made outside the Online Store in a secure environment – when paying by bank link, in the secure environment of the respective bank.

- By bank transfer based on an invoice to Valga Municipality's account EE092200221019163791
The order confirmation will be automatically sent to your email address after confirming the order. It must be paid within 3 days, including the order number in the transfer to Valga Municipality's account EE092200221019163791.
If it is not possible to deliver the ordered goods due to the goods being out of stock or for any other reason, the buyer will be informed as soon as possible and the paid money (including delivery costs) will be refunded immediately, but no later than 14 days after the notification is sent.

Valga Museum is the responsible processor of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.

Delivery of Goods

There are four ways to receive goods:

- From Omniva parcel machine – price 4 €
- From post office – price 4 € (shipping to Europe 20.00 €)
- Omniva courier to your address – price 8 €
- Pick up the package yourself at Valga Museum, Vabaduse 8 – price 0.00 €

Prices include handling of the shipment.

The postage fee remains the same regardless of the package's weight. The above delivery prices are valid only within the Republic of Estonia.

The goods will be delivered to you within 2-5 business days after payment for the goods. If there is any delay in fulfilling the order, we will definitely contact you.

Changing the Order and Withdrawal from the Order, Quality of Goods

If you have already placed an order but wish to change or cancel it, please send a letter to muuseum@valgamuuseum.ee In the letter, be sure to include your order number that you wish to change or cancel.

Returning Goods

If you are not satisfied with the received goods, you have the right to withdraw from the order within 14 days from the receipt of the ordered goods and return the goods unused and at your own expense. We will then refund the amount paid for the goods, including transportation costs. Send the notice of withdrawal from the order along with the bank account number to which the refund should be made to muuseum@valgamuuseum.ee

Security

Purchasing from our online store is secure, we are the responsible processor of personal data, who forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS. Your personal data will not be disclosed to third parties, they are used only for fulfilling the order and resolving issues related to the order.

Contacts

Valga Museum

Reg. No. 75038960

Address: Vabaduse 8, Valga, 68204 Valga County

Tel 7668863

 

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